I have ordered on your website and received a tracking number but it shows it has not shipped, why?
Once one of our employees processes your order we will apply a tracking number to your order. This does not mean we have completed all the items or have all the items to ship the order, it has simply been APPLIED a tracking number. Once all the items are complete and in the package it will be shipped and that trackign number will begin to show updates. We generally try to ship within one to three business days (Monday – Friday) on in-stock items once the order has been received. Painted orders require at least three weeks from the time the order is placed for the paint process before shipping. Not all products are always in stock and may be awaiting a restock. Sometimes Grip Royal shows a product as in-stock and is awaiting a restock. We will not mark the item as ‘out of stock’ or ‘pre-order’ if the item will be restocked within seven to ten business days. Please keep in mind, our goal is to get your products to you as fast as we possibly can. By restraining from asking us for a tracking number you will help us to efficiently tackle other tasks during our work period and focus more directly on completing your order.
What type of paint is used on Grip Royal products?
Grip Royal products are painted with high grade automotive paint. Our different colors range from two, three, and four stage painting processes. We use multiple brands including House of Kolor, Valspar, Dupont, and Nason as well as other specialty brands. All wheels are finalized with two layers of automotive clear coat.
Can I request a darker or lighter stained wood wheel?
Due to the changing of seasons, wood movement, and stains per batch Grip Royal cannot ensure you will receive a ‘lighter’ or ‘darker’ stained wood wheel. Every wheel is different than the next.
How long will my painted order take to arrive?
If the steering wheels are in stock for painting, Grip Royal sets the goal of completing the entire paint process within a three week time period from the date the order was placed. We cannot always ensure this time frame will be completed successfully, though we pride ourselves in working our hardest to do so. Please keep in mind this three week time frame is for paint turnaround, in which shipping will take place afterwards.
I placed a pre-order, how long until it arrives?
Pre-orders are never set to a specific time frame and for a good reason. We appreciate your desire to purchase a Grip Royal and want to deliver it to you as soon as possible! When we open a pre-order item it is generally before production has begun. Due to the amount of orders, production turnaround time, errors during production, shipping delays, and other variables we do not provide a solid date for these items. Please, do not place a pre-order if you do not plan to wait! There are many factors that can delay pre-order items and we prefer to keep the date open rather than fail to meet our estimated date of arrival.
Are Grip Royal leather wheels genuine leather?
Yes, all of our leather option wheels are genuine leather.
I have a Grip Royal painted wheel and it has chipped, do you sell touch-up paint?
Unfortunately we do not sell touch up paint. Because we paint such large volume of products we only purchase paint in high bulk amounts. However, Grip Royal does offer a re-spray option to previous customers by allowing them to send in the product and have it repainted again for a low cost.
What do I need to install my Grip Royal steering wheel?
You will need an adapter hub that is specific for your vehicle. Every vehicle has a different steering column with a different spline amount, design, and diameter. To install an aftermarket steering wheel setup you must have the appropriate adapter hub to convert your column from a spline design to a universal six bolt pattern.
What brand hub adapters are compatible with Grip Royal products?
All Grip Royal products utilize a 70mm PCD six bolt pattern. Therefore, many manufactures produce products that are compatible with Grip Royal steering wheels! Brands such as NRG Innovations, Momo, Sparco, OMP, Splash, and Worksbell are a few products that are compatible amongst other brands.
Can I just install a quick release or hub with my steering wheel?
All steering columns require hub adapters to convert the column to a 70mm six bolt pattern. No, you cannot install the quick release without the hub adapter. Yes, you can install the hub adapter without a quick release. Depending on the vehicle and the hub it may place the steering wheel uncomfortably close to the stocks on the column (windshield wipers, turn signals, etc.). Every vehicle is different so we recommend asking friends with similar setups or searching online for the best and most comfortable combination.
When installing my hub/quick-release, my Grip Royal steering wheel is now turned sideways, why is that?
Grip Royal products utilize the same 70mm six bolt pattern as many other steering wheel and hub manufactures; however, Grip Royal products have the pattern rotated to another location. Most adapter hubs come with a ‘top dot’ to align the top for use with their respective products, we recommend NOT using these dots during installation. For installation we suggest mounting the steering wheel directly to the hub BEFORE applying the hub to the steering column. After tightening the adapter hub, remove the steering wheel for quick release installation. Basically, you will use the steering wheel for ensuring alignment of the hub on the column matches that of Grip Royal products. If your adapter hub and steering column will not allow the turning of the products due to alignment notches or other designs, you will need to have a front end alignment to adjust your steering rack to match that of the steering wheel installation.
My horn button does not fit in the center of my Grip Royal wheel, why?
Horn buttons are held in the center by a horn retaining ring that is specific per your adapter hub. If you are running an NRG slim hub, the depth of the hub may not allow the use of a horn at all. If you are running a quick release unit, there will be a metal c-ring that goes within the upper section of the quick release and holds the horn button. If you are using a full size adapter hub there should be a metal retainer ring that came with the hub that will mount between the hub and steering wheel which holds the horn in place.
Will installing a Grip Royal steering wheel throw codes or disable anything on my vehicle?
Every vehicle is different so we cannot answer for each specific vehicle. Some vehicles with OEM steering wheels offering an airbag will most likely throw airbag lights on the dashboard. Some vehicles have traction control lights thrown during installation of an aftermarket steering wheel setup. Some adapter hubs do not retain use of the horn button after installation. We recommend asking friends or forum members with similar setups for more detailed responses regarding your specific vehicle. There are some vehicles with no effects from aftermarket steering wheel installation and others with all of the above and more. Grip Royal is not responsible for any changes made to your vehicle, nor with providing information or products to resolve these issues as they are entirely the responsibility of the purchaser.
Is Grip Royal accepting sponsorships and how do I apply?
Please email firstname.lastname@example.org with a request for a sponsorship application. Please keep in mind that Grip Royal is not always accepting sponsorships.
Why does Grip Royal not take orders via phone?
Due to the amount of time we spend hands-on with our products we are generally unable to answer any phone calls, especially with the volume of orders and questions we receive on a daily basis. Please direct any and all inquiries to the CONTACT page of www.griproyal.com or directly to email@example.com via email. We appreciate your patience and respond to your inquiries as soon as possible.
How do I clean my Grip Royal steering wheel?
For all of our steering wheels we recommend using a quick release unit and removing the steering wheel from the vehicle when not in use. Removing the steering wheel from direct sunlight and harsh temperatures will prolong the life of all materials.
LEATHER: Leather steering wheels are just like any other leather interior piece. Do not use harsh chemicals to clean your leather as it will strip away the protectant layers. The best method of cleaning is with a damp rag on a regular basis. By not cleaning your steering wheel, being that it is a high contact area, dirt will smooth the surface of the leather and make it look 'shiny' and eventually start to crack. We recommend using warm soapy water to clean your leather if you have gotten it very dirty, or just a simply wipe down on a regular basis to prevent major build up. Warning, some leather wipes or cleaners may contain chemicals that will break down the coloring of the leather.
WOOD: Wood steering wheels are sealed and have a high gloss surface. A simple wipe down with a rag is enough to keep the wheel cleaned. If your wheel has high build up we recommend a damp rag or very mild cleaning chemicals. Treat your wood steering wheel as you would your other interior pieces of your vehicle.
PAINTED: Painted steering wheels are very delicate items. Our steering wheels us a two stage automotive paint system so it is just like the paint on the exterior of a vehicle. With this in mind, the same characteristics and methods should be applied when it comes to taking care and cleaning the steering wheel. A simple wipe down with a rag or mild cleaners will suffice for regular maintenance. If necessary washing with soap and water can remove hard grime build up. We highly recommend using a quick release unit with these wheels and keeping them indoors or under your seat when not driving the vehicle. With extreme weather conditions the wood will expand and contract and can damage the paint, especially being that the steering wheel is the highest contact area with the driver within the vehicle.
I would like a custom steering wheel not shown on the website, can Grip Royal make this for me?
Grip Royal is working to provide the highest amount of customizable steering wheels as we can physically handle. Due to our work load we currently do NOT offer custom lettering/designs to single order or public orders. For collaboration orders, please contact firstname.lastname@example.org via email. For a custom color, please email email@example.com via email providing a paint color code as well as what spoke color option you’d prefer. We do charge for custom color orders for materials, so please keep in mind it will be more expensive than our already advertised colors.